“Let Me Finish”: The Importance of Processing Time in Communication Support
In disability support, communication is about more than just talking—it’s about listening, waiting, and creating space for people to express themselves in their own time and their own way. For many individuals with disability, especially those with autism, intellectual disability, acquired brain injury, or speech and language delays, processing time is essential.
That means there may be a noticeable pause between hearing a question and being able to respond. But when others interrupt, rephrase too quickly, or move on before the person has had a chance to reply, it sends an unspoken message: your voice doesn’t matter as much as mine.
Understanding and respecting processing time is a simple but powerful way to promote inclusion, autonomy, and dignity in communication.
What Is Processing Time?
Processing time refers to the time it takes for a person to hear, understand, formulate, and deliver a response. This can be affected by many factors, including cognitive load, anxiety, fatigue, medication, or differences in how the brain processes spoken language.
For some people, spoken information may need to be broken down, internally translated into visual images or simpler concepts, or even rehearsed mentally before speaking aloud. What seems like a “delay” to others is simply their normal communication pace.
Why Rushing Can Be Harmful
In fast-paced environments, support workers, teachers, or even family members may feel pressure to keep conversations moving. But when someone is rushed, interrupted, or spoken over:
They may shut down or give up trying to respond
They may feel disrespected or infantilised
Their confidence and communication skills may be undermined
They may become frustrated, anxious, or withdrawn
Even well-intentioned behaviours like rephrasing questions or offering multiple-choice answers too quickly can overwhelm the person further. In some cases, this can make communication less successful—not more.
How to Support Processing Time Respectfully
Supporting someone’s processing time is about more than patience—it’s about creating a communication style that centres their needs, not our own expectations. Try the following strategies:
Ask one question at a time, and wait silently before repeating or rewording
Count slowly in your head to at least 10 or 15 seconds after asking something
Avoid jumping in to finish sentences unless the person explicitly asks for help
Use visual supports to aid comprehension, especially in complex conversations
Check for understanding gently rather than assuming the person isn’t listening
Be mindful of body language—looking impatient or frustrated can pressure the person unnecessarily
If the person uses AAC (augmentative and alternative communication) such as a speech device, communication board, or sign language, they may need even more time to navigate tools and construct responses.
Real Communication Is Collaborative
True communication is about connection, not speed. When we give people the space to respond—without rushing, correcting, or assuming—we’re saying: your input is valid, your pace is respected, and I’m here to listen.
Support workers can also help model this approach to others. For example, if someone in the community interrupts a client who is trying to respond, a support worker might say: “They’re just thinking about their answer. They’ll let you know when they’re ready.”
This simple advocacy normalises diverse communication styles and helps educate the broader public in a respectful, non-confrontational way.
Inclusion Means Waiting
It might feel awkward to sit in silence while someone forms a response—but that silence can be one of the most inclusive things you offer. Giving time isn’t “doing nothing”—it’s active support. It says: I believe your voice deserves to be heard, no matter how long it takes to express it.
When we stop rushing and start truly listening, we make room for everyone to be part of the conversation.